Shipping Policy

Our goal is to offer reliable, transparent shipping options to customers worldwide. We partner with trusted carriers to ensure your order arrives safely and on time, no matter where you are.

 

The time frame of an order delivery is divided into two parts:

- Processing time: This includes order verification, quality checks, packaging, and carrier handoff. It usually takes **2-5 business days** (excluding weekends and holidays).

- Shipping time: This is the duration from when your order leaves our warehouse to delivery. Standard shipping typically takes **10-25 business days**, depending on your location and carrier.

 

Delayed shipment:

If your order is delayed beyond the estimated shipping time, please contact our customer service team with your order number. We will investigate with the carrier and offer a full refund or reshipment at no extra cost if the parcel is confirmed lost or significantly delayed.

 

Order tracking:

Once your order is shipped, you will receive a confirmation email with your tracking number and carrier details. You can use this number on the carrier’s official website to monitor your package’s progress.

 

During peak seasons (holidays, major sales events), delivery times may be extended due to high order volumes. For the most accurate estimates, please contact our support team.

If you have any questions about this Privacy Policy or your personal data, please contact us.